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How Writefully Yours can help with your claim
Your options once your money arrives
No win, no fee*

What is a Packaged Bank Account?

A Packaged Bank Account (PBA) is a current account with a bank or building society that includes added benefits, for which you pay a monthly fee. Example benefits include holiday insurance, mobile phone insurance, breakdown cover or access to preferential loan rates.

These accounts were sold by most building societies and high street banks from the 1990s to the present day, and given names such as “Gold”, “Advantage” and “Premier”; leaving the customer with the impression that the accounts were superior to the free standard accounts.

For many people the package of benefits included in the account was irrelevant to the individual and poor value for money – and therefore we may be able to claim back the money you paid for your PBA.

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Packaged Bank Account FAQs

If you've got a question about the PBAs claims process, you may find the answer here in the Frequently Asked Questions:

How much will it cost me?

We work on a ‘no win, no fee’* basis, so as long as you don’t cancel your claim while we’re still working on it, you’ll only pay if your claim is successful. If your case is won, our fees are 25% plus VAT.

Example A – if the total amount you receive comes to £1,000, Writefully Yours would be paid £250 in fees; VAT would be £50 and you would receive £700. This money would be yours to spend as you wish.

Example B – if you’re in arrears or you’re on a debt solution including the same lender It’s likely that any amount you win would be put towards the debt owed by the bank. If the total amount you win comes to £1,000, the whole amount will be put towards your debts. You would still need to pay Writefully Yours £250 in fees and VAT of £50.

How long will it take?

The time taken varies case-by-case. As each process varies by bank, we can give you a better timeline when we know your situation.

Your bank has 8 weeks to reply to us, once we’ve submitted your case. Each one is different, and the payout time will vary depending on when you opened or upgraded the bank account, what paperwork and evidence you have, and how quickly the bank gets back to us.

The sooner you contact us and get the process started, the sooner you'll receive your payout if your claim is successful.

What will I have to do?

Call 0800 954 6547 and speak to one of our friendly advisers.

We'll then send you a pack with some key documents inside. It’ll include our Terms of Business, which you need to read very carefully, and a Letter of Authority which we need you to sign and return. This letter gives us permission to act on your behalf. Send the signed letter back to us in the pre-paid envelope we’ll provide, as well as copies of any documents or evidence that would be relevant, and we’ll progress your claim from there – your work is done.

My claim is in progress but I have additional information to support it, what should I do?

Any documents or information you’ve found will only help us. Give us a call as soon as possible so we include the new information in the case we’re building. We’ll ask you to then send on the relevant documents, along with any electronic copies.

Call us on 0800 954 6547.

Why can I claim?

Some people were wrongly told that in order to get an overdraft, mortgage or loan they had to take a PBA. Some individuals were sold accounts they were not eligible to use or didn’t need. For example, they already had cover elsewhere which was better suited to the individual’s needs.

In some cases customers simply didn’t know they had a PBA and were automatically switched or upgraded from suitable free accounts without their consent. Or, new customers weren’t given the option of a free account and told the PBA was the only option available.

The banks had a duty to ensure customers were being given a clear informed choice and to sell relevant, suitable and usable products. This wasn’t always the case.

If I am in a debt management solution, or have arrears with the bank, can I still make a claim?

If you’re in a debt solution with the bank that you’re claiming against, or you’ve other arrears with it, it’s highly likely any refund will be put towards clearing that debt.

The debt you owe will therefore be reduced but you still need to pay our fees of 25% plus VAT, even if your total payout is used against your arrears.

Will this claim affect my relationship with the bank while I am still their customer?

No, it wouldn’t be ethical for your relationship with your bank to change because you’re claiming a refund on a product they mis-sold to you.

For peace of mind, the banks operate under the Financial Conduct Authority's “Treating Customers Fairly” principle, and the Banking Code – so any offer you’re made will be done without any prejudice.

How can I pay my fees?

Your fees can be paid by the following methods:

You can pay by card – just give us a call us on 0800 230 0111

Cheque/postal order - send us a cheque or postal order made payable to Writefully Yours

Post to: Writefully Yours
Fairclough House
Church Street

Bank transfer to our account:

Writefully Yours
Sort code: 160018
Bank Account: 10920579

Make sure you quote your Writefully Yours reference number when you pay.

If you are having difficulty paying your fees give us a call on 0800 230 0111 and we will be able to discuss your options.

Will making a claim affect my credit rating?

No. Making a claim for a PBA refund will have no effect on any credit you already have, or any you try to obtain in the future.

Who are you regulated by?

Allixium Limited trading as Writefully Yours is regulated by the Claims Management Regulator in respect of regulated claims management activities. Our registration is recorded on the following website:
Address: 57-60 High Street, Burton on Trent, Staffordshire. DE14 1JS.

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